Scaled Agile Framework (SAFe) Advanced Scrum Master Practice Exam

During a problem-solving workshop, which technique is often utilized to identify root causes?

1. Fishbone Diagram

2. 5 Whys

3. SWOT Analysis

4. Brainstorming

The correct answer is: 5 Whys

The technique known as the 5 Whys is widely utilized during problem-solving workshops to identify root causes. The essence of this method lies in its simplicity and systematic approach to drilling down into issues. By repeatedly asking "why" in response to a problem, participants can uncover underlying factors that may not be immediately obvious. This iterative questioning leads teams to more profound insights about the origins of a problem, facilitating effective solutions that address not just the symptoms but the actual root causes. When groups engage in this method, they often begin with a specific problem statement and continue to query the reasons behind each answer they provide. This process can continue until a satisfactory understanding of the root cause is achieved, often resulting in long-term fixes rather than temporary band-aids. In contrast, the other options, such as Fishbone Diagrams, SWOT Analysis, and Brainstorming, serve different purposes in problem-solving contexts and may complement the 5 Whys, but they do not specifically target root cause identification with the same depth and focus.