Scaled Agile Framework (SAFe) Advanced Scrum Master Practice Exam

What is one method to identify the root cause of delays in story completion?

1. Team brainstorming sessions

2. Perform the 5 Whys analysis

3. Increase the story point estimation

4. Conduct a team survey

The correct answer is: Perform the 5 Whys analysis

Performing the 5 Whys analysis is a highly effective method for identifying the root causes of delays in story completion. This technique involves asking "why" repeatedly—typically five times—until the underlying issue is uncovered. By systematically drilling down into the reasons behind a delay, teams can uncover the fundamental problems that may not be immediately visible. This approach encourages an environment of inquiry and reflection within the team, fostering a culture of continuous improvement. It is particularly useful in understanding complex issues in Agile environments where symptoms of a problem may not reveal the actual cause. Once the root cause is identified, the team can strategize on effective solutions to mitigate these delays in future iterations. While team brainstorming sessions can generate ideas and surface potential issues, they may lack the structured focus needed to pinpoint specific root causes. Increasing story point estimation does not address the actual underlying problems causing delays; it simply changes the perception of workload. Conducting a team survey may provide useful feedback but often does not delve deeply enough to uncover core issues related to story completion. Therefore, the 5 Whys analysis stands out as a targeted approach to facilitate a thorough understanding of delays.