Scaled Agile Framework (SAFe) Advanced Scrum Master Practice Exam

What is the first action to take during a problem-solving workshop?

1. List all possible solutions

2. Agree on the problem to solve

3. Identify stakeholders

4. Set a timeline for the workshop

The correct answer is: Agree on the problem to solve

The first action to take during a problem-solving workshop is to agree on the problem to solve. This step is essential because a clear and mutual understanding of the problem ensures that all participants are aligned and focused on addressing the same issue. If the team does not agree on what the problem is, efforts to find solutions might diverge, leading to confusion and inefficiency. Identifying the specific problem also helps set the context for the discussion and allows participants to analyze the root causes more effectively. Once consensus is reached regarding the problem, the team can then proceed to explore possible solutions, identify stakeholders, and establish timelines. This foundational agreement is crucial to the overall success of the workshop, as it shapes the direction of the collaborative efforts that follow.