Scaled Agile Framework (SAFe) Advanced Scrum Master Practice Exam

Which of the following best describes the agility principle of customer collaboration?

1. It serves as a secondary priority to contract negotiation

2. It is fundamental and positioned at the core of development

3. It is only relevant during the project kickoff

4. It is necessary primarily in the testing phase

The correct answer is: It is fundamental and positioned at the core of development

The agility principle of customer collaboration emphasizes the importance of engaging with customers throughout the entire development process rather than just at specific stages or as a secondary focus. Positioning customer collaboration at the core of development reflects a fundamental principle of Agile practices, which advocate for ongoing interaction and feedback from customers to ensure that the product aligns with their needs and expectations. This continual collaboration helps teams adapt and refine their work based on real-time input, leading to improved outcomes and customer satisfaction. By prioritizing customer collaboration in this way, Agile teams can quickly respond to changes and new requirements, fostering an environment of shared understanding and collective ownership of the project's goals. This makes the development process more dynamic and responsive, as well as enhancing the overall value delivered to the customer.