Which technique should a Scrum Master use for effective conflict resolution?

Using facilitation to help parties reach common ground is a highly effective technique for conflict resolution within a Scrum team. This approach emphasizes collaboration and communication, allowing team members to express their perspectives and concerns in a structured manner. The Scrum Master acts as a neutral facilitator, creating an environment where open dialogue can occur and encouraging each party to actively listen to one another.

By guiding the discussion and focusing on shared goals, the Scrum Master helps conflicting parties identify mutual interests and explore potential solutions collaboratively. This technique fosters trust and respect among team members, ultimately leading to stronger relationships and improved teamwork. Additionally, resolving conflicts through facilitation enables the team to develop its conflict resolution skills, making them more resilient in the future.

Other techniques, such as delegation to stakeholders or authoritative decision-making, do not encourage team engagement or resolution from within the group. Ignoring minor disputes can also lead to bigger issues down the line, as unresolved conflicts may undermine team dynamics or affect project outcomes. Thus, facilitation stands out as the most constructive and empowering approach to conflict resolution in the context of a Scrum team.